Last Updated: January 2025 — Applicable to users in Bangladesh
When registering on the bet 2 platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for account verification as part of the KYC process. Payment method details (such as bKash or Nagad numbers) are collected during financial transactions, but complete account details are never stored. Your device type, browser information, IP address, and session activity are automatically logged while using the platform. This technical information is used to ensure platform security and detect suspicious activity. If you contact our support team, records of those conversations may also be retained to improve service quality.
Your personal information is primarily used for account management, identity verification, and financial transaction processing. Data is analyzed to ensure platform security and prevent fraud, which is essential for protecting all users. Information may be used to personalize your gaming experience and inform you of relevant offers or updates. Some information is also used to meet the requirements of applicable laws and regulatory authorities in Bangladesh. We never sell your information to advertisers or third parties. All use of information is always conducted within the bounds of this privacy policy.
Bet 2 uses industry-standard SSL/TLS encryption technology to protect your data, keeping it fully secure during transfer. Our server infrastructure undergoes regular security audits and maintains the latest cybersecurity standards. Two-Factor Authentication is available to prevent unauthorized access to your account. If a suspicious login or unusual activity is detected, an automatic alert is sent and the account may be temporarily suspended if necessary. Our staff have limited access to specific information only as needed for their work, and all staff receive privacy training. In the event of a data breach, we will promptly notify affected users and take the necessary steps.
As a user in Bangladesh, you have the right to access, correct, and in certain circumstances request deletion of your own information. You may ask us at any time what information we hold about you and for what purpose it is being used. The option to opt out of Marketing Communications is always available and does not affect your use of the core service. Even after account closure, some information may be retained for a specified period due to legal obligations, but it is not actively used. Send any requests regarding your information to our support email and we will respond within 30 business days. We place the highest importance on your right to privacy and review all requests with care.
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team directly. Our support email: [email protected] — you can send any requests related to your information here. We generally respond to all privacy-related requests within 3–5 business days. For general questions, visit our FAQ Visit the page, where you will find answers to many common questions. If this privacy policy changes, we will send a notification to your registered email and note the update date at the top of the page. Our Terms & Conditions and Responsible Gaming We also encourage you to read the policy.